Return, Replacement, and Store Credit Policy

Because many products from The Crafty Shaw are custom-made, personalized, or created specifically for each customer, please carefully review this policy before placing your order.

Personalized and Custom Items

All personalized, customized, made-to-order, and special-order products are final sale. These items cannot be returned, exchanged, or refunded.

Customers are responsible for carefully reviewing all information submitted at checkout, including:

• Names and spelling

• Dates

• Colors

• Sizes

• Photos

• Themes

• Personalization details

• Shipping information

• Any other custom instructions

The Crafty Shaw is not responsible for errors resulting from incorrect, incomplete, or misspelled information provided by the customer. Once production has begun, changes may not be possible.

Please review your order carefully before submitting it.

Order Cancellation and Changes

Orders may be canceled or changed within one hour of purchase by contacting The Crafty Shaw at shorna@thecraftyshaw.com.

Cancellation or change requests submitted after the one-hour period are not guaranteed. Because many of our products are personalized and made to order, design preparation, material purchasing, printing, or production may begin shortly after an order is placed.

Once an order has entered production, or once a customer has approved a personalized design or proof, the order cannot be canceled, changed, returned, or refunded.

Customers are responsible for carefully reviewing all names, spelling, dates, photographs, colors, sizes, themes, shipping information, and other personalization details before completing checkout.

Submitting a cancellation request does not automatically mean the cancellation has been approved. Customers will receive an email confirming whether the order was successfully canceled or changed.

The Crafty Shaw reserves the right to cancel and fully refund any order that cannot be completed or shipped within the required timeframe.

Non-Personalized Items

Non-personalized items are not eligible for cash refunds. However, an approved item may qualify for a replacement or store credit if it arrives damaged due to shipping or transit.

To qualify:

• You must contact us within 24 hours of the delivery time shown by the shipping carrier.

• You must provide clear photographs of the damaged item.

• You must also provide photographs of the shipping box, mailer, packaging materials, and shipping label.

• The item must be unused and remain in its original packaging.

Requests submitted after the 24-hour reporting period may not be eligible for replacement or store credit.

Eligibility will be determined after the photographs and order details have been reviewed. The Crafty Shaw reserves the right to provide either a replacement or store credit based on the circumstances, product availability, and the extent of the damage.

Reporting Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your non-personalized item arrives damaged, defective, or incorrect, contact us at shorna@thecraftyshaw.com within 24 hours of delivery.

Your email should include:

• Your full name

• Your order number

• A description of the issue

• Clear photographs of the item

• Clear photographs of the original packaging and shipping label

We will review the information provided and contact you with the available resolution.

Do not discard the product, packaging, shipping box, or mailing materials until your claim has been reviewed. Failure to retain these materials may affect your eligibility for a replacement or store credit.

Return Authorization

Items may not be returned without prior written approval from The Crafty Shaw.

To request authorization, contact shorna@thecraftyshaw.com. If your return is approved, you will receive instructions explaining how and where to send the item.

Approved returns must be sent to:

The Crafty Shaw

344 Grove St. 

Unit #807

Jersey City, NJ 07302

Items returned without prior authorization will not be accepted.

Unless otherwise required by law or confirmed in writing by The Crafty Shaw, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Return Condition Requirements

When a return is approved, the item must be:

• Unused and unworn

• In the same condition in which it was received

• In its original packaging

• Returned with any tags, accessories, instructions, or included materials

• Accompanied by a receipt or proof of purchase

Items showing signs of use, wear, alteration, or customer-caused damage will not be accepted.

Items That Cannot Be Returned

The following items are final sale and cannot be returned, exchanged, or refunded:

• Personalized or customized products

• Made-to-order or special-order products

• Digital products, downloads, templates, or files

• Gift cards

• Sale, clearance, or promotional items

• Perishable goods

• Personal care products

• Items damaged through misuse, improper handling, or normal wear and tear

Please contact shorna@thecraftyshaw.com before ordering if you have questions about whether a product is eligible for return.

Exchanges

Direct exchanges are not offered.

If an approved non-personalized item qualifies for a resolution, The Crafty Shaw may issue a replacement or store credit. Availability of a replacement is not guaranteed.

Store Credit

Approved store credit will be issued for the eligible product amount only. Original shipping charges, rush fees, customization fees, and other service fees are not eligible for store credit unless required by law.

Store credit:

• Has no cash value

• Cannot be transferred

• Cannot be exchanged for a cash refund

• Must be used according to any terms provided when the credit is issued

Refunds

The Crafty Shaw generally does not issue monetary refunds for personalized products, custom orders, or approved transit-damage claims.

When a monetary refund is required by law or expressly approved by The Crafty Shaw, you will be notified after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for processing. Your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, contact shorna@thecraftyshaw.com.

European Union Cooling-Off Period

When applicable under European Union consumer law, customers receiving eligible merchandise within the European Union may have the right to cancel or return an order within 14 days without providing a reason.

This right may not apply to personalized, customized, made-to-order, or clearly tailored products.

Eligible returned items must be unused, unworn, in their original condition and packaging, and accompanied by proof of purchase. Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.

Contact Us

For questions concerning an order, damage claim, replacement, store credit, or approved return, contact:

The Crafty Shaw
Email: shorna@thecraftyshaw.com